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REACH NM Allows Children, Youth to Text CYFD for Support, Resources
Posted 12/30/20

SANTA FE – New Mexico Children, Youth & Families Department launched Reach NM, a new program that enables youth to contact the department’s Statewide Central Intake workers by texting 505-591-9444 to seek support and resources or report suspected abuse or neglect.

New Mexico is the first state to create a system where reports of child abuse and neglect may be taken completely by text message.

Reach NM makes specially trained personnel available to answer questions from youth and connect them with the support they need 24 hours a day, 365 days a year.

The average child now has a cell phone by age 11 and texting is their most comfortable form of communication, according to Arizona State University research.

“We know that children are the experts in their own lives and being able to communicate with a young person in a way they’re most comfortable is key to assessing a child’s needs,” said CYFD Secretary Brian Blalock. “Reach NM allows us connect at a one-on-one level to offer support and resources in a way that is natural to our kids.”